Troubleshooting

Problem: Catalog works locally but not from another computer.

Solution:

Check that the clients are connecting to the right server url and the right port.

Try connecting using ip instead of computer name. If on a local network check they are really connected to the same network.

Verify that there is no firewalls preventing connection on the server and on the client

Verify there is no other security program interfering

Can the port be used by some other software?

Check the server is really running (is it marked as running in windows services, is there an error message in the EventViewer)

Do you have more than one network adapters installed? Are the ones you are not using disabled? (for example local bluetooth network)

Problem: Catalog works but clients can not play videos.

Solution: Check the video share path in the serverconfig.xml file. Check that the video root is shared and that the client machine has access.

Problem: Catalog works but clients can not access companion photos

Solution: Check the photo and actorphoto share path in the serverconfig.xml file. Check that the photo root is shared on the server and that the client has access to the share.